Refund Policy

At ZOQ AND ROCK, all refund decisions are made by the respective event organizer. Each organizer sets their own refund policy, and refunds are only available if the organizer has explicitly allowed them for that event.

Within 24 hours of ticket purchase: a refund may be requested, subject to a 20% processing fee deducted from the total ticket amount.

After 24 hours and within 7 days of ticket purchase: a refund may be requested, subject to a 50% processing fee deducted from the total ticket amount.

After 7 days from the date of purchase: refund requests will not be accepted.

Please note that once a refund request is approved, the refunded amount will be processed using the original payment method or an alternative method determined by the organizer.

ZOQ AND ROCK does not collect, hold, or process attendee payments, and therefore cannot issue a refund on an organizer's behalf. We record the request, notify the organizer, and follow it up.

If an event is cancelled, everyone who paid is refunded in full. No processing fee is deducted, no request is needed, and the organizer cannot refuse it.

By purchasing a ticket through ZOQ AND ROCK, you acknowledge and agree to the refund policy established by the event organizer.